ArcaMax

Q: I'm trying to get a refund for a ticket on ITA, and I'm hoping you can help me. We had tickets on ITA to fly from Dallas to Barcelona to catch a cruise. My grandson, Jacob, could not make the cruise, so four months before our departure, I called ITA to cancel his flight.

Just before our departure, I checked the remaining three passengers, ...Read more

Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Q: I recently used Booking.com to reserve an apartment in Menaggio, Italy, for two nights. I decided to use Booking.com because of its reputation and the property's positive reviews. Before I left, I noticed the ratings for this place ...Read more

Q: My wife and I booked tickets earlier this year to fly from Boston to Budapest, Hungary, on American Airlines and British Airways, an American Airlines' partner. We made the reservations through our travel agent. British Airways charged us for the tickets, but a few days later, we were charged again for the same tickets by American Airlines. ...Read more